Initial Contact with Clients Slidell LA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Slidell/Youth Serv/Bureau of
(985) 643-5746
150 Cleveland Avenue
Slidell, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Addiction Counseling and Educational
(985) 690-6622
2238 First Street
Slidell, LA
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Fontainebleau Treatment Center
(985) 624-4100
2365 Highway 190
Mandeville, LA
Hotline
(866) 847-2652
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Family Services of Greater New Orleans
(504) 822-0800
2515 Canal Street
New Orleans, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Odyssey House Louisiana Inc
(504) 821-9211x14
1125 North Tonti Street
New Orleans, LA
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women, Women, Residential beds for clients' children, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Family Services of Greater New Orleans
(985) 641-7185
1377 Lindberg Drive
Slidell, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired, Greek

Data Provided by:
Addiction Counseling/Educational Servs
(985) 624-6631
1011 North Causway Boulevard
Mandeville, LA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Delta Community Action Association
(318) 574-4164
404 East Craig Street
Tallulah, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Choices of Louisiana Inc
(985) 651-3777
128 Woodland Drive
La Place, LA
Hotline
(985) 651-3777
Services Provided
Substance abuse , Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women
Language Services
Spanish

Data Provided by:
New Orleans East Behavioral Health Ctr


Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Vietnamese

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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