Initial Contact with Clients Sioux City IA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Mercy Behavioral Care
(712) 279-2438
801 5th Street
Sioux City, IA
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment

Data Provided by:
Heartland Counseling Services Inc
(402) 494-3337
917 West 21st Street
South Sioux City, NE
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Jackson Recovery Centers Inc
(712) 258-4578
3200 West 4th Street
Sioux City, IA
Hotline
(712) 234-2300
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
Community and Family Resources
(712) 335-4585
23 3rd Avenue NE
Pocahontas, IA
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Men

Data Provided by:
Alcohol and Drug Dependency Servs of
(319) 523-8436
304 Highway 61 North
Wapello, IA
Hotline
(319) 523-8436
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Jackson Recovery Centers Inc
(712) 234-2300
800 5th Street
Sioux City, IA
Hotline
(712) 234-2300
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients
Language Services
Spanish

Data Provided by:
Jackson Recovery Centers Inc
(712) 258-5424
2309 Jackson Street
Sioux City, IA
Hotline
(712) 234-2300
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, DUI/DWI offenders

Data Provided by:
Chee Woy Na Zhee
(402) 878-2480x1308
500 Mercer Street
Winnebago, NE
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Women

Data Provided by:
Clearview Recovery Inc
(515) 994-3562
501 North Sherman Street
Prairie City, IA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
Youth and Shelter Services
(515) 233-3141
420 Kellogg Avenue
Ames, IA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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