Initial Contact with Clients Sikeston MO

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Family Counseling Center Inc
(573) 481-0031
108 West Center Street
Sikeston, MO
Hotline
(800) 356-5395
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men

Data Provided by:
Family Counseling Center Inc
(573) 888-6545
202 South Prairie Street
Bloomfield, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Family Counseling Center Inc
(573) 686-1200
1140 Herschel Bess Boulevard
Poplar Bluff, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Phoenix Programs Inc
(573) 442-7026
607 South 5th Street
Columbia, MO
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Bridgeway Counseling Services Inc
(636) 757-2300
1570 South Main Street
Saint Charles, MO
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Women, Residential beds for clients' children, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Gibson Recovery Center Inc
(573) 472-2253
137 East Front Street
Sikeston, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Gibson Recovery Center
(573) 333-3350
1206 Ward Avenue
Caruthersville, MO
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Northland Community Center
(816) 630-8986
106 Elizabeth Street
Excelsior Springs, MO
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment

Data Provided by:
Gibson Recovery Center Inc
(573) 334-5513
405 Union Street
Marble Hill, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Benilde Hall Program
(816) 842-5836
3220 East 23rd Street
Kansas City, MO
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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