Initial Contact with Clients Sherman TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Texoma Medical Center
(903) 416-3000x3010
2601 Cornerstone Drive
Sherman, TX
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Alcoholic Services of Texoma Inc
(903) 868-2123
2415 Texoma Parkway
Sherman, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Gays and Lesbians

Data Provided by:
Center for Life Resources
(325) 646-9574x292
408 1/2 Mulberry Street
Brownwood, TX
Hotline
(800) 458-7788
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
TRS Behavioral Care Inc
(214) 361-9708
5646 Milton Street
Dallas, TX
Hotline
(877) 627-4389
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
River City Rehabilitation Center Inc
(210) 924-7547
680 Stonewall Street
San Antonio, TX
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Lakes Regional MH/MR
(903) 892-8185
1117 Gallagher Drive
Sherman, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
HCI of Denison
(903) 464-0727
2301 South Austin Avenue
Denison, TX
Hotline
(214) 684-9949
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Turning Point Inc
(713) 773-3280
920 East Tidwell Street
Houston, TX
Hotline
(713) 773-3280
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Coastal Bend Outpatient Services Inc
(361) 888-4188
1201 Agnes Street
Corpus Christi, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Houston Substance Abuse Clinic
(281) 487-3934
5825 Spencer Highway
Pasadena, TX
Services Provided
Substance abuse , Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Pregnant/postpartum women, Women, Men
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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