Initial Contact with Clients Scotch Plains NJ

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Resolve Community Counseling Ctr Inc
(908) 322-9180
1830 Front Street
Scotch Plains, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Organization for Recovery Inc
(908) 769-4700
519 North Avenue
Plainfield, NJ
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Criminal justice clients
Language Services
Spanish

Data Provided by:
Canterbury Institute
(732) 379-6000
120 Wood Avenue South
Iselin, NJ
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
High Focus Centers
(908) 272-2474
16 Commerce Drive
Cranford, NJ
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
RAMAS Counseling Center
(732) 602-9000
One Woodbridge Center
Woodbridge, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Steps Recovery Center at Muhlenberg
(908) 668-2095x668
Park Avenue and Randolph Road
Plainfield, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, DUI/DWI offenders

Data Provided by:
UCPC Behavioral Healthcare
(908) 756-6870x636
117-119 Roosevelt Avenue
Plainfield, NJ
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Richard Colligan LCADC CSW
(908) 347-9551
430 Springfield Avenue
Berkeley Heights, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Extra Care Health Services
(800) 810-2070
215 Elm Avenue
Rahway, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men

Data Provided by:
Atlantic Health Systems
(908) 522-4800
46-48 Beauvoir Avenue
Summit, NJ
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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