Initial Contact with Clients Sand Springs OK

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Tulsa Boy''s Home
(918) 245-0231x5012
2727 South 137th West Avenue
Sand Springs, OK
Services Provided
Substance abuse , Halfway house
Types of Care
Hospital inpatient, Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents

Data Provided by:
Indian Healthcare Resource Center of
(918) 588-1900
550 South Peoria Avenue
Tulsa, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Family and Childrens Services
(918) 425-4200
3604 North Cincinatti Street
Tulsa, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men
Language Services
Spanish

Data Provided by:
New Choice Inc
(918) 663-6057x1
2761 E Skelly Drive
Tulsa, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Gays and Lesbians, Pregnant/postpartum women, Women, Men

Data Provided by:
Tulsa Center For Behavioral Health
(918) 293-2140
2323 South Harvard Street
Tulsa, OK
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Human Skills and Resources Inc
(918) 224-0225
2 North Water Street
Sapulpa, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Parkside
(918) 582-2131
1620 East 12th Street
Tulsa, OK
Hotline
(918) 588-8888
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women
Language Services
ASL or other assistance for hearing impaired, Chinese, Russian, Spanish

Data Provided by:
Palmer Drug Abuse Program
(918) 832-7763
3015 East Skelly
Tulsa, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Human Skills and Resources Inc
(918) 747-6377
1710 East 51st Street
Tulsa, OK
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Tulsa Women and Children''s Center
(918) 430-0975
2442 East Mohawk Boulevard
Tulsa, OK
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Residential beds for clients' children

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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