Initial Contact with Clients Salt Lake City UT

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Odyssey House Inc
(801) 322-1001
1805 West Kimberly Circle
Salt Lake City, UT
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Intermountain
(801) 268-4454
3809 South West Temple
Salt Lake City, UT
Hotline
(801) 268-4454
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Odyssey House Inc
(801) 322-4257
344 East 100 South Street
Salt Lake City, UT
Hotline
(801) 898-6411
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment

Data Provided by:
Cornerstone Counseling Center
(801) 355-2846
660 South 200 East
Salt Lake City, UT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Criminal justice clients
Language Services
Spanish

Data Provided by:
Asian Association of Utah
(801) 467-6060
1588 South Major Street
Salt Lake City, UT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
Chinese, Korean, Spanish, Tongan, Vietnamese

Data Provided by:
Positive Adjustments Corporation
(801) 466-4484
2995 SW Temple Street
Salt Lake City, UT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Discovery House Utah
(801) 596-2111
449 East 2100 South Street
Salt Lake City, UT
Hotline
(801) 596-2111
Services Provided
Substance abuse , Methadone Maintenance, Buprenorphine Services
Types of Care
Outpatient
Language Services
Bosnian, Italian, Navajo, Russian, Spanish, Tongan

Data Provided by:
Criminal Justice Services
(801) 799-8471
145 East 1300 South Street
Salt Lake City, UT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Volunteers of America/Utah
(801) 363-9400
252 West Brooklyn Avenue
Salt Lake City, UT
Hotline
(801) 363-9400x0
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
Assessment Counseling and
(801) 265-8000
2970 South Main Street
Salt Lake City, UT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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