Initial Contact with Clients Rosamond CA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

College Community Services
(661) 256-7208
16940 State Highway 14
Mojave, CA
Hotline
(888) 343-4756
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
High Road Program
(661) 942-2241
44823 Date Avenue
Lancaster, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Western Pacific Med Corp
(661) 949-8599
45335 North Sierra Highway
Lancaster, CA
Hotline
(661) 949-8599
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Pregnant/postpartum women
Language Services
Arabic, Spanish

Data Provided by:
Tarzana Treatment Center Inc
(818) 654-3815
907 West Lancaster Boulevard
Lancaster, CA
Hotline
(800) 996-1051
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women, Men, Criminal justice clients

Data Provided by:
Asian American Drug Abuse Program Inc
(323) 294-4932
520 North Labrea Ave
Los Angeles, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Pregnant/postpartum women, DUI/DWI offenders, Criminal justice clients
Language Services
Hmong, Korean, Spanish, Tagalog, Vietnamese

Data Provided by:
Live Again Ministries
(661) 270-0025
45114 13th Street West
Lancaster, CA
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Alcohol Drug Abuse Center
(661) 945-9421
805 West Avenue J
Lancaster, CA
Hotline
(661) 945-9421
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
High Desert Recovery Services
(661) 945-8458
44900 North 60th Street West
Lancaster, CA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Kings Care
(323) 734-4311
40614 11th Street West
Palmdale, CA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)

Data Provided by:
Tri City Institute
(310) 553-9500
2080 Century Park East
Century City, CA
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Seniors/older adults, Pregnant/postpartum women, Criminal justice clients
Language Services
Farsi, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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