Initial Contact with Clients Rockford MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Beauchamp Consulting Associates Inc
(616) 235-9303
8500 Algoma Street
Rockford, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Arbor Circle Corporation
(616) 459-7215
1115 Ball Avenue
Grand Rapids, MI
Hotline
(616) 485-3001
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Pine Rest Christian Mental Hlth Servs
(616) 364-1500
1700 East Beltline Street
Grand Rapids, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Proaction Behavioral Health Alliance
(616) 954-1991
3351 Claystone Street SE
Grand Rapids, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Proaction Behavioral Health Alliance
(616) 776-0891x401
822 Cherry Street SE
Grand Rapids, MI
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
West Michigan Addiction Consultants PC
(616) 365-8800
3001 Fuller Avenue NE
Grand Rapids, MI
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment

Data Provided by:
North Kent Guidance Services LLC
(616) 361-5001
5250 Northland Drive NE
Grand Rapids, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Pine Rest Christian Mental Hlth Servs
(616) 455-5270
300 68th Street SE
Grand Rapids, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Salvation Army
(616) 742-0351x742
72 Sheldon Boulevard SE
Grand Rapids, MI
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient

Data Provided by:
Guiding Light Mission
(616) 451-0236x211
255 South Division Street
Grand Rapids, MI
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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