Featured Facilites

Initial Contact with Clients Rock Springs WY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Peak Wellness Center
(307) 634-9653
2526 Seymour Avenue
Cheyenne, WY
Hotline
(307) 634-9653
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
New Directions
(307) 237-6033
1514 East 12th Street
Casper, WY
Services Provided
Substance abuse treatment
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Adolescents, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Wyoming Behavioral Institute
(307) 237-7444
2521 East 15th Street
Casper, WY
Hotline
(800) 457-9312
Services Provided
Substance abuse treatment, Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Northern Wyoming Mental Health Center
(307) 684-5531
521 West Lott Street
Buffalo, WY
Hotline
(307) 684-5531
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Polish, Spanish

Data Provided by:
Big Horn County Counseling
(307) 568-2020
116 South 3rd Street
Basin, WY
Hotline
(307) 568-2020
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, German, Polish, Spanish

Data Provided by:
Self-Help Center Inc (SHC)
(307) 235-3119
441 South Center Street
Casper, WY
Hotline
(307) 235-2814
Services Provided
Substance abuse treatment, Halfway house
Types of Care
Outpatient
Special Programs/Groups
Women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Veterans Affairs Medical Center
(307) 672-3473x3801
1898 Fort Road
Sheridan, WY
Services Provided
Substance abuse treatment, Detoxification, Halfway house
Types of Care
Hospital inpatient, Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Peak Wellness Center
(307) 745-8915x251
1263 North 15th Street
Laramie, WY
Hotline
(307) 745-8915
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Transitions Family Counseling and
(307) 682-8617
801 East 4th Street
Gillette, WY
Hotline
(307) 685-9756
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Peak Wellness Center
(307) 532-4091
501 Albany Avenue
Torrington, WY
Hotline
(307) 532-4091
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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