Initial Contact with Clients Plattsburgh NY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Conifer Park Inc
(518) 561-0130
80 Sharron Avenue
Plattsburgh, NY
Hotline
(518) 281-9431
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
Spanish

Data Provided by:
Clinton County Alcoholism Services
(518) 565-4020
16 Ampersand Drive
Plattsburgh, NY
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Spectrum Youth and Family Services
(802) 862-5396x310
177 Pearl Street
Burlington, VT
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Howard Center
(802) 524-6265
172 Fairfield Street
Saint Albans, VT
Hotline
(802) 488-6425
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Elmcor Youth and Adult Activities Inc
(718) 651-0096
107-20 Northern Boulevard
Corona, NY
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Behavioral Health Services North Inc
(518) 562-8119
75 Oak Street
Plattsburgh, NY
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men

Data Provided by:
Lund Family Center
(802) 864-7467
76 Glen Road
Burlington, VT
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
Howard Center
(802) 488-6100
855 Pine Street
Burlington, VT
Hotline
(802) 488-6425
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Phoenix Career Academy
(718) 222-6620x8201
50 Jay Street
Brooklyn, NY
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with HIV/AIDS, Women, Men

Data Provided by:
YWCA of Rochester/Monroe County
(585) 368-2225
175 North Clinton Avenue
Rochester, NY
Services Provided
Halfway house

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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