Initial Contact with Clients Pierre SD

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Capital Area Counseling Services Inc
(605) 224-5811
803 East Dakota Avenue
Pierre, SD
Hotline
(605) 224-5811
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Choices Recovery Services LLC/Mitchell
(605) 996-1647
728 North Kimball Street
Mitchell, SD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Community Alcohol and Drug Center Inc
(605) 734-5290
200 South Paul Gust Road
Chamberlain, SD
Hotline
(605) 995-8180
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Dakota Drug and Alcohol Prevention Inc
(605) 331-5724
822 East 41st Street
Sioux Falls, SD
Hotline
(800) 343-9272x10
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Avera McKennan Hospital (BHS)
(605) 322-4079
1001 East 21 Street
Sioux Falls, SD
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Woodfield Center
(605) 957-4151
47256 297th Street Highway 46
Beresford, SD
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Northern Hills Alcohol/Drug Services
(605) 787-9200
7205 Timberline Road
Black Hawk, SD
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Volunteers of America Dakotas
(605) 339-1199
1401 West 51st Street
Sioux Falls, SD
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
South Dakota Human Services Center
(605) 668-3137
3515 Broadway Avenue
Yankton, SD
Services Provided
Substance abuse
Types of Care
Hospital inpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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