Initial Contact with Clients Oswego NY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Farnham Family Services
(315) 342-4489
283 West 2nd Street
Oswego, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
County of Oswego Council on Alc and
(315) 598-6707
4 Tower Drive
Fulton, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders

Data Provided by:
Harbor Lights Chem Dependency Services
(315) 963-0777
3358 Main Street
Mexico, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Alternatives East End Counseling Proj
(631) 283-4440
291 Hampton Road
Southampton, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Yonkers Residential Center Inc
(914) 965-1751
317 South Broadway
Yonkers, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
County of Oswego Council on Alcoholism
(315) 342-2370
53 East 3rd Street
Oswego, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders

Data Provided by:
Farnham Family Services
(315) 593-0796
300 Hart Street
Fulton, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Men

Data Provided by:
Serendipity I
(718) 398-0096
977 Bedford Avenue
Brooklyn, NY
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Men
Language Services
Spanish

Data Provided by:
Long Island Jewish Medical Center
(516) 481-2890
600 Hempstead Turnpike
West Hempstead, NY
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
New York Association for New Americans
(212) 898-7830
2 Washington Street
New York, NY
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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