Initial Contact with Clients Orchard Park NY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Spectrum Human Services
(716) 662-6638
227 Thorn Avenue
Orchard Park, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Excellus Health Plan Inc
(716) 668-6170x6035
130 Empire Drive
West Seneca, NY
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Mid Erie Counseling and Trt Services
(716) 896-7712
1131 Broadway Street
Buffalo, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients

Data Provided by:
Alcohol and Drug Dependency Services
(716) 892-7401
2025 Broadway Street
Buffalo, NY
Hotline
(716) 892-7401
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men, Criminal justice clients

Data Provided by:
Cazenovia Recovery Systems Inc
(716) 894-7274
605 Fillmore Avenue
Buffalo, NY
Services Provided
Halfway house

Data Provided by:
Alcohol and Drug Dependency Services
(716) 854-2977
Stepping Stones
West Seneca, NY
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Erie County Medical Center Corporation
(716) 648-7584
4390 Quinby Drive
Hamburg, NY
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Cazenovia Recovery Systems Inc
(716) 822-8932
486 North Legion Drive
Buffalo, NY
Services Provided
Halfway house

Data Provided by:
Spectrum Human Services
(716) 828-0560
2040 Seneca Street
Buffalo, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Research Institute on Addictions
(716) 887-2387
1021 Main Street
Buffalo, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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