Initial Contact with Clients Orange TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

South East Texas Management Network
(409) 883-2973
4303 North Tejas Parkway
Orange, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
South East Texas Management Network
(409) 813-8300
3401 57th Street
Port Arthur, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Volunteers of America
(936) 435-2454
705 Highway 2821
Huntsville, TX
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
DBA Hemphill Treatment Facility
(817) 334-0111
700 Hemphill Street
Fort Worth, TX
Hotline
(866) 762-3766
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Right Step
(713) 528-3709
902 West Alabama Street
Houston, TX
Hotline
(877) 627-4389
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents

Data Provided by:
Best Recovery Healthcare Inc
(409) 982-1770
509 9th Avenue
Port Arthur, TX
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
South Texas Behavioral Health Center
(956) 388-1300
2102 West Trenton Street
Edinburg, TX
Hotline
(888) 977-1400
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Pregnant/postpartum women, Men
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Christian Farms Treehouse Inc
(254) 933-9400
3804 Riverside Trail
Temple, TX
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women, Women, Residential beds for clients' children, DUI/DWI offenders

Data Provided by:
Central TX Veterans Healthcare System
(254) 743-2866
1901 South 1st Street
Temple, TX
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Montrose Counseling Center
(713) 529-0037x305
401 Branard Street
Houston, TX
Hotline
(713) 529-3211
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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