Initial Contact with Clients Northville MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Hegira Programs Inc (HPI)
(248) 347-3470
115 North Center Street
Northville, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Access Behavioral Healthcare LLC
(734) 453-5603
42189 Ann Arbor Road
Plymouth, MI
Hotline
(800) 728-0755
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Creole, Korean

Data Provided by:
Personalized Nursing Light House Inc
(734) 451-7800
575 South Main Street
Plymouth, MI
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women, Men
Language Services
ASL or other assistance for hearing impaired, Arabic, French, German, Hmong, Korean, Polish, Portugese, Russian, Spanish, Vietnamese

Data Provided by:
Growth Works Inc
(734) 455-4095
271 South Main Street
Plymouth, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Livonia Counseling Center
(734) 744-0170
15370 Levan Road
Livonia, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Insight Recovery Center
(248) 442-4944
24230 Karim Boulevard
Novi, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Heron Ridge Associates PLC
(734) 454-3560x63
340 North Main Street
Plymouth, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, Seniors/older adults, Pregnant/postpartum women, Women, Men
Language Services
French, Spanish

Data Provided by:
Broe Rehabilitation Services Inc
(248) 474-2763x29
33634 West Eight Mile Road
Farmington Hills, MI
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Saint Marys Mercy Hospital
(734) 655-5850
36475 5 Mile Road
Livonia, MI
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient

Data Provided by:
University Psychiatric Center
(734) 464-4220x115
16836 Newburgh Road
Livonia, MI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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