Initial Contact with Clients Norfolk NE

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Faith Regional Health Services
(402) 644-7329
1500 Koenigstein Avenue
Norfolk, NE
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
Link Inc
(402) 371-5310
1001 Norfolk Avenue
Norfolk, NE
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Men

Data Provided by:
Odyssey III
(402) 371-7215
401 South 17th Street
Norfolk, NE
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Spanish

Data Provided by:
Saint Monicas
(402) 441-3768
6420 Colby Street
Lincoln, NE
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Mental Health Specialists
(308) 532-0777
102 McNeel Lane
North Platte, NE
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Behavioral Health Specialists Inc
(402) 370-3140
900 West Norfolk Avenue
Norfolk, NE
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Ponca Tribe of Nebraska
(402) 371-8834
1800 Syracuse Avenue
Norfolk, NE
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Women''s Empowering Life Line Inc
(402) 379-3622
305 North 9th Street
Norfolk, NE
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women

Data Provided by:
Heartland Counseling and
(308) 284-6767
401 West 1st Street
Ogallala, NE
Hotline
(877) 269-2079
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Health Education and Addictions
(402) 857-2508
Route 2
Niobrara, NE
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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