Initial Contact with Clients Niles IL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Behavioral Education and Treatment Inc
(630) 913-4801
6601 West Touhy Avenue
Niles, IL
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Lifeline Counseling Center Inc
(847) 626-5001
4948 Dempster Street
Skokie, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Polish, Russian

Data Provided by:
PEER Services Inc
(847) 657-7337
3633 West Lake Avenue
Glenview, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Seniors/older adults, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Bilingual DUI Counseling and
(773) 725-8140
4001 West Devon Avenue
Chicago, IL
Hotline
(773) 725-8140
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Polish, Spanish

Data Provided by:
Counseling Center of Illinois
(773) 777-6767
4515 North Milwaukee Street
Chicago, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Polish, Russian, Serbian, Spanish

Data Provided by:
Serenity Bridges LLC
(847) 470-1465
8700 Waukegan Road
Morton Grove, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, DUI/DWI offenders
Language Services
Tagalog

Data Provided by:
Behavior Services Center
(847) 673-8577
8707 Skokie Boulevard
Skokie, IL
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, DUI/DWI offenders
Language Services
Lithuanian, Polish, Russian, Spanish

Data Provided by:
PDSSC
(847) 729-9017
1877 Waukegan Road
Glenview, IL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Language Services
Russian, Spanish

Data Provided by:
Family Guidance Centers Inc
(847) 827-7517
484 Lee Street
Des Plaines, IL
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
New Leaf Counseling LLC
(847) 391-4180
1460 Renaissance Drive
Park Ridge, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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