Initial Contact with Clients Muskegon MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Alcohol and Chemical Abuse Consultants
(231) 737-9840
635 West Summit
Muskegon, MI
Hotline
(231) 737-9840
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, German, Italian

Data Provided by:
West Michigan Therapy Inc
(231) 728-2138
130 East Apple Avenue
Muskegon, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Hackley Life Counseling
(231) 726-3582
1352 Terrace Street
Muskegon, MI
Hotline
(231) 726-3582
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders

Data Provided by:
Eastside Substance Abuse Clinic
(231) 739-4359x10
445 East Sherman Boulevard
Muskegon Heights, MI
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Pathways MI (formerly Child and Family
(616) 846-5880
321 South Beechtree Street
Grand Haven, MI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Community Mental Health Services of
(231) 724-3699
125 East Southern Avenue
Muskegon, MI
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Catholic Charities West Michigan
(231) 726-4735
1095 3rd Street
Muskegon, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
West Michigan Therapy Inc
(231) 739-6840
2333 East Jarman Street
Muskegon Heights, MI
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Pine Rest Christian Mental Hlth Servs
(231) 733-8231
1150 Sherman Boulevard
Muskegon, MI
Hotline
(800) 678-5500
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Ottagan Addictions Recovery Inc (OAR)
(616) 842-6710
1310 Wisconsin Street
Grand Haven, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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