Initial Contact with Clients Marion IN

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Grant Blackford Mental Health Inc
(765) 662-2039
116 East 32nd Street
Marion, IN
Hotline
(765) 662-3971
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Grant Blackford Mental Health Inc
(765) 662-3971
505 North Wabash Avenue
Marion, IN
Hotline
(765) 662-3974
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Otis R Bowen Ctr for Human Servs Inc
(260) 563-8446
255 North Miami Street
Wabash, IN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Richmond State Hospital/Adult
(765) 966-0511x9215
498 NW 18th Street
Richmond, IN
Services Provided
Substance abuse
Types of Care
Hospital inpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Volunteers of America of Indiana Inc
(317) 686-5800
927 North Pennsylvania Street
Indianapolis, IN
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients
Language Services
Spanish

Data Provided by:
Premier Care Marion
(765) 664-0101
315 South Norton Avenue
Marion, IN
Services Provided
Substance abuse , Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Grant Blackford Mental Health Inc
(765) 348-1303
118 East Washington Street
Hartford City, IN
Hotline
(765) 662-3971
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Southwest IN Mental Health Center Inc
(812) 476-5437
60 South Stockwell Road
Evansville, IN
Hotline
(812) 423-7791
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Centerstone
(800) 266-2341
1260 East Buckeye Street
North Vernon, IN
Hotline
(800) 832-5442
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Family Service of Central Indiana
(317) 634-6341
615 North Alabama Street
Indianapolis, IN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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