Initial Contact with Clients Mankato MN

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Addiction Recovery Technologies
(507) 345-4670
12 Civic Center Plaza
Mankato, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
House of Hope Inc
(507) 388-9830
1614 3rd Avenue
Mankato, MN
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Women

Data Provided by:
Community Addiction Recovery
(507) 933-5190
1703 CSAH 15
Saint Peter, MN
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Bachmann and Associates
(651) 379-0444
8669 Eagle Point Boulevard
Lake Elmo, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Northland Recovery
(218) 327-2570
510 SE 13th Street
Grand Rapids, MN
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Pregnant/postpartum women

Data Provided by:
Mankato Family Focus
(507) 625-3372
309 Holly Lane
Mankato, MN
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Wellcome Manor Family Services
(507) 546-3295
114 West Pleasant Street
Garden City, MN
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
New Beginnings at Saint Peter
(507) 931-0918
201 West Park Row
Saint Peter, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Northland Recovery Center
(218) 327-1890
213 SE 11th Street
Grand Rapids, MN
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Pregnant/postpartum women, Women

Data Provided by:
Corrections Recovery Services
(507) 328-6687
151 4th Street SE
Rochester, MN
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Men, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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