Initial Contact with Clients Mamaroneck NY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Saint Vincents Catholic Medical Ctrs
(914) 967-6500
275 North Street
Harrison, NY
Services Provided
Halfway house

Data Provided by:
Saint Vincents of Westchester
(914) 925-5261
275 North Street
Harrison, NY
Services Provided
Substance abuse
Types of Care
Hospital inpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
NY Presbyterian Hosp Westchester Div
(914) 682-9100
21 Bloomingdale Road
White Plains, NY
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Sound Shore Medical Ctr of Westchester
(914) 365-4609
16 Guion Place
New Rochelle, NY
Services Provided
Detoxification
Types of Care
Hospital inpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Halfway Houses of Westchester Inc
(914) 946-0949
14 Longview Avenue
White Plains, NY
Services Provided
Halfway house

Data Provided by:
Saint Vincents Catholic Med Ctr of NY
(914) 925-5536
275 North Street
Harrison, NY
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Women, Men

Data Provided by:
Westchester Community Opportunity Prog
(914) 636-2721
33 Lincoln Avenue
New Rochelle, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Guidance Center Inc
(914) 632-1374x207
26 Sickles Avenue
New Rochelle, NY
Services Provided
Substance abuse , Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men
Language Services
Bengali, Spanish

Data Provided by:
Renaissance Project Inc
(914) 235-8048
350 North Avenue
New Rochelle, NY
Hotline
(845) 647-6575
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders

Data Provided by:
New York and Presbyterian Hospital Inc
(914) 997-4300
Nichols Cottage Basement Area
White Plains, NY
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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