Initial Contact with Clients Madison WI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

New Start Program Meriter Hospital
(608) 417-8144
202 South Park Street
Madison, WI
Services Provided
Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Rebos Chris Farley House
(608) 255-5922
810 West Olin Avenue
Madison, WI
Services Provided
Substance abuse treatment, Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Seniors/older adults, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Hope Haven Inc
(608) 251-8881
425 West Johnson Street
Madison, WI
Services Provided
Substance abuse treatment
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Seniors/older adults, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Connections Counseling
(608) 221-1500x11
1334 Applegate Road
Madison, WI
Services Provided
Substance abuse treatment, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders

Data Provided by:
Tellurian UCAN Inc
(608) 223-3311
2914 Industrial Drive
Madison, WI
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)
Special Programs/Groups
Persons with HIV/AIDS
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Meriter New Start
(608) 267-6000x5339
202 South Park Street
Madison, WI
Services Provided
Substance abuse treatment, Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
ATTIC Correctional Services Inc
(608) 255-0307
1709 South Park Street
Madison, WI
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
ARC Community Services Inc
(608) 283-6430
202 North Patterson Street
Madison, WI
Services Provided
Substance abuse treatment, Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Criminal justice clients

Data Provided by:
Mental Health Center of Dane County
(608) 280-2520
625 West Washington Avenue
Madison, WI
Services Provided
Substance abuse treatment, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Hindi, Hmong, Spanish

Data Provided by:
Quality Addiction Management
(608) 250-2512
902 Ann Street
Madison, WI
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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