Initial Contact with Clients Lutherville Timonium MD

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Glass Mental Health Foundation Inc
(410) 561-9591
2 West Aylesbury Road
Timonium, MD
Hotline
(410) 225-5452
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Men

Data Provided by:
Towson Addictions Center
(410) 337-8193
22 West Pennsylvania Avenue
Baltimore, MD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders

Data Provided by:
Towson University
(410) 704-2512
8000 York Road
Towson, MD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Kolmac Clinic
(410) 296-9747
6525 North Charles Street
Baltimore, MD
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Alternatives to Dependency
(410) 583-2222
110 East Pennsylvania Avenue
Towson, MD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Glass Substance Abuse Programs Inc
(410) 561-9591
2 West Aylesbury Road
Timonium, MD
Hotline
(410) 225-5452
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Men

Data Provided by:
Ralph D Raphael PhD PA
(410) 825-0042
21 West Road
Baltimore, MD
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Center for Mental Health LLC
(410) 321-9311
222 Bosley Avenue
Towson, MD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Aware
(410) 825-7077
7801 York Road
Towson, MD
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women

Data Provided by:
Global Healthcare Systems Inc
(410) 296-0180
1045 Taylor Avenue
Towson, MD
Hotline
(410) 296-0180
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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