Initial Contact with Clients Loveland OH

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Bethesda Blue Ash Treatment Program
(513) 489-6011
11305 Reed Hartman Highway
Cincinnati, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Family Services of the Cincinnati Area
(513) 345-8555
4050 Executive Park Drive
Cincinnati, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
French, Spanish

Data Provided by:
Cincinnati Teen Challenge
(513) 248-0452x105
1466 U.S. Route 50
Milford, OH
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Men

Data Provided by:
Mels Behavioral Health Services Inc
(513) 948-8119
7505 Reading Road
Cincinnati, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Norcen Behavioral Health Systems
(513) 761-6222
7162 Reading Road
Cincinnati, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with HIV/AIDS, Gays and Lesbians, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Mental Health and Recovery Centers of
(513) 398-2551
201 Reading Road
Mason, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Pathway Family Center
(513) 575-7300
6070 Branch Hill Guinea Pike
Milford, OH
Hotline
(800) 261-4605
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Talbert House North Star
(513) 755-8133
9018 Cincinnati-Columbus Road
West Chester, OH
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Residential beds for clients' children

Data Provided by:
Recovery Resource Center Inc
(513) 761-7353
7710 Reading Road
Cincinnati, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Criminal justice clients

Data Provided by:
Christ Hospital
(513) 585-8500
3200 Burnet Avenue
Cincinnati, OH
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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