Initial Contact with Clients Livingston NJ

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Treatment Dynamics
(973) 593-0090
256 Columbia Turnpike
Florham Park, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Family Connections
(973) 675-3817x369
395 South Center Street
Orange, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Real House Inc
(973) 746-2400
95 Grove Street
Montclair, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Women, Criminal justice clients
Language Services
Spanish

Data Provided by:
East Orange General Hospital
(973) 266-8526
240 Central Avenue
East Orange, NJ
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with HIV/AIDS

Data Provided by:
Youth Consultation Service
(973) 854-3652
60 Evergreen Place
East Orange, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Urdu

Data Provided by:
Reunity House
(973) 763-2158x313
122 Irvington Avenue
South Orange, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women

Data Provided by:
Atlantic Health Systems
(908) 522-4800
46-48 Beauvoir Avenue
Summit, NJ
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient

Data Provided by:
Bridge Inc
(973) 228-3000x20
14 Park Avenue
Caldwell, NJ
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Men, DUI/DWI offenders

Data Provided by:
Veterans Affairs Medical Center
(973) 676-1000x2587
385 Tremont Avenue and Center Street
East Orange, NJ
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Language Services
Korean, Spanish

Data Provided by:
Summit Oaks Hospital
(908) 522-7000
19 Prospect Street
Summit, NJ
Hotline
(800) 753-5223
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, Women, Men
Language Services
ASL or other assistance for hearing impaired, Creole, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

T...

Click here to read the rest of this article from Sober Recovery


Featured Facilities