Initial Contact with Clients Las Vegas NV

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Vegas Valley Treatment Center Inc
(702) 383-9890
1325 South Commerce Street
Las Vegas, NV
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Choices Group Inc
(702) 252-8342x111
800 South Valley View Boulevard
Las Vegas, NV
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Westcare Nevada Inc
(702) 385-3330
401 South Martin Luther King Boulevard
Las Vegas, NV
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
HELP of Southern Nevada
(702) 385-3776
1417 Las Vegas Boulevard North
Las Vegas, NV
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Nevada Treatment Center
(702) 382-4226x246
1721 East Charleston Boulevard
Las Vegas, NV
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Women, Men

Data Provided by:
Bridge Counseling Associates
(702) 474-6450
1701 West Charleston Boulevard
Las Vegas, NV
Hotline
(702) 474-6450
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Korean, Spanish

Data Provided by:
Las Vegas Indian Center
(702) 647-5842x225
2300 West Bonanza Road
Las Vegas, NV
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Family and Child Trt of Southern NV
(702) 258-5855
1050 South Rainbow Boulevard
Las Vegas, NV
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Mesa Family Counseling
(702) 383-6001
1000 South 3rd Street
Las Vegas, NV
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Solutions Recovery Inc
(702) 228-8520
2975 South Rainbow
Las Vegas, NV
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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