Initial Contact with Clients Lakewood WA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Doorway to Recovery - Lakewood
(253) 983-1303
3888 Steilacoom Boulevard
Lakewood, WA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Tacoma Treatment Solutions
(253) 584-3996
9500 Front Street
Lakewood, WA
Hotline
(866) 762-3766
Services Provided
Substance abuse , Methadone Maintenance, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Arabic, Korean

Data Provided by:
Crossroads Treatment Center Inc
(253) 535-3919
12202 Pacific Avenue South
Parkland, WA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
A Avenue of Recovery
(253) 548-0779
11006 Pacific Avenue South
Tacoma, WA
Services Provided
Substance abuse treatment, Halfway house
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
All for You Counseling
(253) 474-0633
5401 South Puget Sound Avenue
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
Center South Gravelly Lake
(253) 589-9662
8907 Gravely Lake Drive SW
Lakewood, WA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
My Service Mind of Northwest
(253) 584-5615
11016 Bridgeport Way SW
Lakewood, WA
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients
Language Services
Korean

Data Provided by:
Casteele Williams and Associates
(253) 536-2881
8833 Pacific Avenue
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Khmer, Korean, Spanish, Vietnamese

Data Provided by:
Social Treatment Opportunity Programs
(253) 471-0890
4301 South Pine Street
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Mom''s and Women''s Recovery Center
(253) 798-6655
12108 Pacific Avenue
Tacoma, WA
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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