Initial Contact with Clients Lake Placid FL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Tri County Human Services
(863) 385-2662
5606 U.S. Highway 27 North
Sebring, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
American Therapeutic Corporation
(407) 298-0461
4790 North Orange Blossom Trail
Orlando, FL
Hotline
(407) 298-0461
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Center For Rational Living
(813) 282-1350
1721 North Howard Avenue
Tampa, FL
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Eglin Air Force Base/Alcohol and Drug
(850) 883-9352
96 MDOS/SGOHA
Eglin AFB, FL
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Solutions/Behavioral Healthcare
(727) 586-6942
13191 Starkey Road
Largo, FL
Hotline
(866) 764-6408
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Gays and Lesbians, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Social Solutions Inc
(863) 402-1088
1570 Lakeview Drive
Sebring, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women
Language Services
Spanish

Data Provided by:
Eckerd Youth Alternatives Inc
(352) 796-9493
397 Culbreath Road
Brooksville, FL
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
A Counseling Center Inc
(321) 636-9941
690 Friday Road
Cocoa, FL
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
David Lawrence Center
(239) 455-8500
6075 Bathey Lane
Naples, FL
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Residential beds for clients' children, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Creole, French, Spanish

Data Provided by:
PsychSolutions Inc
(305) 668-9000
1320 South Dixie Highway
Coral Gables, FL
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Creole, French, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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