Initial Contact with Clients Kutztown PA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Reading Hospital and Medical Center
(610) 988-8070
Kutztown University
Kutztown, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
RAFT Recovering Adolescents and
(610) 366-8341
5347 Hamilton Boulevard
Wescosville, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Jeanetter Egan
(610) 965-3635
860 Broad Street
Emmaus, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Mitchell Clinic
(610) 965-6418x100
555 Harrison Street
Emmaus, PA
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Jeter Counseling Services
(610) 376-6065
517 Reading Avenue
West Reading, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
White Deer Run of Blue Mountain
(877) 756-4023
8284 Leaser Road
Kempton, PA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
Hogar Crea of Reading
(610) 372-8410
302 South 5th Street
Reading, PA
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with HIV/AIDS
Language Services
Spanish

Data Provided by:
Reading Hospital and Medical Center
(610) 988-4870
838 Penn Street
Reading, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Family Guidance Center INC
(610) 685-4410
Berkshire Towers
Reading, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Center for Mental Health
(610) 988-8070
6th and Spruce Street
West Reading, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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