Initial Contact with Clients Kapolei HI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

YMCA Outreach Services
(808) 848-2494
91-980 North Road
Ewa Beach, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Micronesian

Data Provided by:
YMCA of Honolulu
(808) 848-2494
91-5335 Kapolei Parkway
Kapolei, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Micronesian

Data Provided by:
YMCA Outreach Services
(808) 848-2494
94-1211 Farrington Highway
Waipahu, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Micronesian

Data Provided by:
Alcoholic Rehab Services of Hawaii Inc
(808) 671-6900
94-216 Farrington Highway
Waipahu, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Alcoholic Rehab Services of Hawaii Inc
(808) 421-4200x283
4361 Salt Lake Boulevard
Honolulu, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
YMCA of Honolulu
(808) 848-2494
91-884 Fort Weaver Road
Ewa Beach, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Micronesian

Data Provided by:
YMCA of Honolulu
(808) 848-2494
94-455 Farrington Highway
Waipahu, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Micronesian

Data Provided by:
Naval Health Clinic
(808) 471-9002x450
480 Central Avenue
Pearl Harbor, HI
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Hina Mauka/Teen Care
(808) 236-2600
3271 Salt Lake Boulevard
Honolulu, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Hina Mauka/Teen Care
(808) 453-6035
2100 Hookiekie Street
Pearl City, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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