Initial Contact with Clients Kahului HI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Malama Na Makua A Keiki
(808) 877-7117
388 Ano Street
Kahului, HI
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Residential beds for clients' children

Data Provided by:
Substance Abuse Counseling Center
(808) 257-3900
Marine Corps Base Hawaii
M C B H Kaneohe Bay, HI
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Aloha House Inc
(808) 871-1314
730 Lanai Avenue
Lanai City, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
YMCA Outreach Services
(808) 848-2494
85-251 Farrington Highway
Waianae, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Micronesian

Data Provided by:
Ke Ala Pono Recovery Center
(808) 246-0663
4374 Kukui Grove Street
Lihue, HI
Hotline
(808) 651-8269
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders

Data Provided by:
Aloha House Inc
(808) 579-9584
4593 Ike Drive
Makawao, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Hina Mauka/Teen Care
(808) 627-7747x2347
95-1200 Meheula Parkway
Mililani, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Lokahi Treatment Centers
(808) 889-5099
54-3886 Akoni Pule Highway
Kapaau, HI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Ku Aloha Ola Mau
(808) 538-0704
1130 North Nimitz Highway
Honolulu, HI
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

T...

Click here to read the rest of this article from Sober Recovery


Featured Facilities