Initial Contact with Clients Jerome ID

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Sitman Inc
(208) 732-6112
1100 North Lincoln Street
Jerome, ID
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Canyon View Psychiatric and Addiction
(208) 734-6760
228 Shoup Avenue West
Twin Falls, ID
Hotline
(208) 734-6760
Services Provided
Detoxification
Types of Care
Hospital inpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Sitman Inc
(208) 732-6112
202 2nd Avenue North
Twin Falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, Criminal justice clients

Data Provided by:
Competency Development Center
(208) 736-5048
2469 Wright Avenue
Twin Falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Intermountain Hospital of Boise
(208) 377-8400
303 North Allumbaugh Street
Boise, ID
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Proactive Advantage
(208) 734-0407
1061 Blue Lakes Boulevard North
Twin Falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Positive Connections
(208) 737-9999
647 Filer Avenue
Twin Falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women

Data Provided by:
Walker Center
(208) 734-4200
762 Falls Avenue
Twin Falls, ID
Hotline
(208) 734-4200
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Integrity Therapeutic Services
(208) 642-3552
34 South Main Street
Payette, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients

Data Provided by:
Bell Chem Dependency Counseling Inc
(208) 365-1060
621 South Washington Avenue
Emmett, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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