Initial Contact with Clients Indiana PA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Open Door Inc
(724) 465-2605x14
334 Philadelphia Street
Indiana, PA
Hotline
(724) 465-2605
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Southwest Behavioral Care Inc
(724) 459-0112
Torrance State Hospital
Torrance, PA
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
White Deer Run of Lewisburg
(570) 522-0873
115 Farley Circle
Lewisburg, PA
Hotline
(570) 380-2801
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Recovery Concepts
(814) 623-7370
9528 Lincoln Highway
Bedford, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Family and Community Service of
(610) 566-7540
600 North Olive Street
Media, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Open Door Inc
(724) 465-2605
155 East Market Street
Blairsville, PA
Hotline
(724) 465-2605
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Open Door Inc
(724) 465-2605
71 South Main Street
Cherry Tree, PA
Hotline
(724) 465-2605
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Saint Joseph Hospital
(215) 787-2000
16th Street and Girard Avenue
Philadelphia, PA
Services Provided
Substance abuse , Detoxification, Methadone Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less)
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Gateway Institute and Clinic Inc
(814) 765-5337
600 Leonard Street
Clearfield, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
NHS Help Counseling Division
(610) 444-0555
503 North Walnut Street
Kennett Square, PA
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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