Initial Contact with Clients Idaho Falls ID

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Mental Wellness Center
(208) 542-1026
2420 East 25th Circle
Idaho falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients

Data Provided by:
Family Recovery Center Foundation Inc
(208) 535-0175
1420 East 17th Avenue
Idaho Falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents

Data Provided by:
Idaho Youth Ranch
(208) 529-6696
288 North Ridge Avenue
Idaho Falls, ID
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents
Language Services
French, Portugese, Spanish

Data Provided by:
Padron Counseling Services
(208) 522-6925
1050 Memorial Drive
Idaho Falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Men, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Mental Wellness Center
(208) 542-1026
2420 25th Street
Idaho Falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Meyers Counseling Services
(208) 528-6853
354 West Sunnyside
Idaho Falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Gays and Lesbians, Men, Criminal justice clients

Data Provided by:
CLUB Inc
(208) 529-4673
2001 South Woodruff Street
Idaho Falls, ID
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Criminal justice clients

Data Provided by:
Counseling Center of Southeast Idaho
(208) 552-7100
496 A Street
Idaho Falls, ID
Hotline
(208) 200-9171
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Criminal justice clients

Data Provided by:
Addictions Rehabilitation Association
(208) 522-6012
163 East Elva Street
Idaho Falls, ID
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Men

Data Provided by:
Riverside Recovery
(208) 476-9393
155-B Main Street
Orofino, ID
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

T...

Click here to read the rest of this article from Sober Recovery


Featured Facilities