Initial Contact with Clients Hurricane WV

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Thomas Memorial Hospital
(304) 766-3553
4605 MacCorkle Avenue SW
South Charleston, WV
Hotline
(304) 766-3553
Services Provided
Substance abuse treatment, Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Pregnant/postpartum women, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Oasis Behavioral Health Services LLC
(304) 733-3331
689 Central Avenue
Barboursville, WV
Services Provided
Substance abuse treatment, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Word House Inc
(304) 523-9673
401 10th Street Suite 320
Huntington, WV
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Behavioral Health Services of
(304) 263-7023
99 Tavern Road
Martinsburg, WV
Services Provided
Substance abuse treatment, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Martinsburg Institute
(304) 263-1101
Berkeley Plaza
Martinsburg, WV
Services Provided
Substance abuse treatment, Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Women

Data Provided by:
Prestera''s Addiction Recovery Centers
(304) 766-7336x1511
1020 Grosscup Avenue
Dunbar, WV
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Prestera Center for MH Services Inc
(304) 824-5790
Lincoln County Office
Branchland, WV
Hotline
(800) 642-3434
Services Provided
Substance abuse treatment
Types of Care
Outpatient

Data Provided by:
Chestnut Ridge Hosp/WVU Hospitals Inc
(304) 598-6400
930 Chestnut Ridge Road
Morgantown, WV
Services Provided
Substance abuse treatment, Detoxification
Types of Care
Hospital inpatient, Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Potomac Highlands MH Guild Inc
(304) 358-2351
100 Maple Avenue
Franklin, WV
Hotline
(800) 545-4357
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Appalachian Community Health Ctr Inc
(304) 478-2764
601 Walnut Street
Parsons, WV
Hotline
(888) 357-3232
Services Provided
Substance abuse treatment
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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