Initial Contact with Clients Hillsborough NC

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Carolina Behavioral Care
(919) 644-0049
105 West Corbin Street
Hillsborough, NC
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
Substance Abuse Outpatient Program
(919) 286-0411x7483
1830 Hillandale Road
Durham, NC
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Duke University Medical Center
(919) 684-3850
2213 Elba Street
Durham, NC
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Pregnant/postpartum women, Women, Men

Data Provided by:
Elizabeth Anton
(919) 942-9842
1829 East Franklin Street
Chapel Hill, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Sunrise Casaworks Residence
(919) 960-3775
209-17 Connor Drive
Chapel Hill, NC
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Residential beds for clients' children

Data Provided by:
Durham Treatment Center
(919) 286-1509
2526 Erwin Road
Durham, NC
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Ctr for Adol Sub Use Trtmt (CAST)
(919) 668-5559
402 Trent Drive
Durham, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Freedom House Recovery Center
(919) 425-5474
601 Carlton Avenue
Durham, NC
Services Provided
Substance abuse , Halfway house
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
Holly Fitzgerald LCSW
(919) 942-4778
213 Oxford Hills Drive
Chapel Hill, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Annas Resources Inc
(919) 942-8422
976 Martin Luther King Jr Boulevard
Chapel Hill, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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