Initial Contact with Clients Highland Park IL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Renacer Latino Inc
(847) 336-7302
1910 1st Street
Highland Park, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
German, Polish, Portugese, Russian, Spanish

Data Provided by:
Arlington Center for Recovery LLC
(847) 243-0330
21457 Milwaukee Avenue
Deerfield, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Spanish

Data Provided by:
PDSSC
(847) 729-9017
1877 Waukegan Road
Glenview, IL
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Language Services
Russian, Spanish

Data Provided by:
Omni Youth Services
(847) 541-0199
210 North Wolf Road
Wheeling, IL
Hotline
(847) 353-1500
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients
Language Services
Polish, Russian, Spanish

Data Provided by:
Northern Illinois Council on Alc and
(847) 634-6422
2900 North Main Street
Buffalo Grove, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Evanston Northeastern Healthcare
(847) 480-3720
777 Park Avenue West
Highland Park, IL
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient, Partial hospitalization/day treatment
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
PEER Services Inc
(847) 657-7337
3633 West Lake Avenue
Glenview, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Seniors/older adults, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
DUI Counseling Center
(847) 459-8879
1098 South Milwaukee Avenue
Wheeling, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired, Polish, Spanish

Data Provided by:
Omni Youth Services
(847) 353-1500
1111 West Lake Cook Road
Buffalo Grove, IL
Hotline
(847) 353-1500
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients
Language Services
Polish, Russian, Spanish

Data Provided by:
Serenity Bridges LLC
(847) 470-1465
8700 Waukegan Road
Morton Grove, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, DUI/DWI offenders
Language Services
Tagalog

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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