Initial Contact with Clients Hazelwood MO

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Center for Life Solution Inc II
(314) 731-0100x12
637 Dunn Road
Hazelwood, MO
Hotline
(314) 302-6728
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women, Men

Data Provided by:
Saint Louis Metro Treatment Center
(314) 423-7030
9733 Saint Charles Rock Road
Breckenridge Hills, MO
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Preferred Family Healthcare Inc
(636) 946-6376
2 Westbury Street
Saint Charles, MO
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents

Data Provided by:
Saint Louis Valley Hope
(314) 514-9220
12777 Olive Boulevard
Saint Louis, MO
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Centrec Care Inc
(314) 205-8068
1030 Woodcrest Terrace Drive
Saint Louis, MO
Hotline
(314) 205-8068
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Community Services of MO
(314) 831-9002
7227 North Lindbergh
Hazelwood, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Community Services of MO
(314) 991-1917
9465 Dielman Rock Island Drive
Olivette, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Westend Clinic Inc
(314) 381-0560
5736 West Florissant Boulevard
Saint Louis, MO
Hotline
(314) 381-0560
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient, Partial hospitalization/day treatment

Data Provided by:
Metropolitan Saint Louis
(314) 877-0500
5351 Delmar Boulevard
Saint Louis, MO
Services Provided
Detoxification
Types of Care
Hospital inpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Bridgeway Counseling Services Inc
(636) 757-2300
1570 South Main Street
Saint Charles, MO
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Women, Residential beds for clients' children, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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