Initial Contact with Clients Hazel Park MI

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Millennium Treatment Services LLC
(248) 547-2223
1400 East 12 Mile Road
Madison Heights, MI
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Pregnant/postpartum women
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Catholic Social Services of
(248) 548-4044
1424 East 11 Mile Road
Royal Oak, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Detroit Rescue Mission Ministry
(313) 868-1946x3708
13220 Woodward Avenue
Highland Park, MI
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Rainbow Center of Michigan Inc
(313) 865-1580
12501 Hamilton Avenue
Highland Park, MI
Hotline
(313) 673-1008
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Gays and Lesbians, Seniors/older adults, Pregnant/postpartum women, Women, Men
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Naomi''s Nest
(313) 865-1500
245 Pitkin Street
Highland Park, MI
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Criminal justice clients

Data Provided by:
Gateway Counseling Center
(248) 414-3382
1463 East 12 Mile Road
Madison Heights, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Eastwood Clinics
(248) 542-6070
1515 North Stephenson Highway
Royal Oak, MI
Hotline
(248) 542-6070
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Men

Data Provided by:
New Alternatives Inc
(586) 755-3550
25501 Van Dyke Boulevard
Center Line, MI
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Metropolitan Arts Complex Inc DBA
(313) 863-5554
11000 West McNichols Road
Detroit, MI
Hotline
(800) 467-2452
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
National Council on Alc/Drug Depend
(313) 341-9891
16647 Wyoming Street
Detroit, MI
Hotline
(800) 388-9891
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

T...

Click here to read the rest of this article from Sober Recovery


Featured Facilities