Initial Contact with Clients Haughton LA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Cavanaugh Treatment Center
(318) 525-9441
1525 Fullilove Drive
Bossier City, LA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Adolescents, Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
Caddo and Bossier Center
(318) 222-1767
527 Crockett Street
Shreveport, LA
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Men

Data Provided by:
Horsemen''s Benevolent and Protective
(318) 222-8511
2000 Fairfield Avenue
Shreveport, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with HIV/AIDS, Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Step Up Inc
(318) 425-1279
1100 College Street
Shreveport, LA
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women

Data Provided by:
Council on Alcoholism/Drug Abuse of
(318) 222-1289
525 Crockett Street
Shreveport, LA
Services Provided
Detoxification
Types of Care
Residential short-term treatment (30 days or less)

Data Provided by:
Drug Dependency Treatment Program
(318) 221-8411x6095
510 East Stoner Avenue
Shreveport, LA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Brentwood Hospital
(318) 678-7500x7543
1006 Highland Avenue
Shreveport, LA
Hotline
(318) 678-7500
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Seniors/older adults
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Center for Behavioral Health
(318) 425-3400
1303 Line Avenue
Shreveport, LA
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
LA Association on Compulsive Gambling
(318) 227-0883
324 Texas Street
Shreveport, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Women, Criminal justice clients

Data Provided by:
Council on Alcoholism/Drug Abuse of
(318) 222-8511
2000 Fairfield Avenue
Shreveport, LA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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