Initial Contact with Clients Harwood Heights IL

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

New Leaf Counseling LLC
(847) 391-4180
1460 Renaissance Drive
Park Ridge, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Norwood Park Township Family Services
(708) 867-6886
4600 North Harlem Avenue
Harwood Heights, IL
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Lutheran Social Services of Illinois
(773) 637-1144
5825 West Belmont Avenue
Chicago, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women

Data Provided by:
Youth Outreach Services
(773) 777-6377
6417 West Irving Park Road
Chicago, IL
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Criminal justice clients
Language Services
Spanish

Data Provided by:
Leyden Family Service
(847) 451-0330
10001 West Grand Avenue
Franklin Park, IL
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
DUI Counseling Center
(773) 489-5200
4701 North Cumberland Avenue
Norridge, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
Polish, Spanish

Data Provided by:
Maine Center
(847) 696-1376x413
832 Busse Highway
Park Ridge, IL
Hotline
(847) 696-1576
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Gays and Lesbians, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Way Back Inn Inc
(773) 777-2696
3821 North Harlem Avenue
Chicago, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Polish

Data Provided by:
Counseling Center of Illinois
(773) 777-6767
4515 North Milwaukee Street
Chicago, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Polish, Russian, Serbian, Spanish

Data Provided by:
Polish American Association
(773) 282-8206x354
3834 North Cicero Avenue
Chicago, IL
Services Provided
Substance abuse
Types of Care
Outpatient
Language Services
Polish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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