Initial Contact with Clients Hartford CT

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Wheeler Clinic Inc
(860) 523-9788
645 Farmington Avenue
Hartford, CT
Hotline
(860) 747-3434
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
The Salvation Army Adult Rehab Center
(860) 527-8106
333 Homestead Avenue
Hartford, CT
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Language Services
Polish, Spanish

Data Provided by:
Alcohol and Drug Recov Ctrs Inc (ADRC)
(860) 714-3739
500 Blue Hills Avenue
Hartford, CT
Hotline
(800) 563-4086
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired, Igbo, Spanish

Data Provided by:
Hartford Dispensary
(860) 527-5100
12-14-16-18 Weston Street
Hartford, CT
Services Provided
Substance abuse , Detoxification, Methadone Maintenance, Methadone Detoxification, Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Seniors/older adults, Pregnant/postpartum women, Women
Language Services
Spanish

Data Provided by:
Community Renewal Team
(860) 714-9200
675 Tower Avenue
Hartford, CT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men
Language Services
Hebrew, Spanish

Data Provided by:
Youth Challenge of Connecticut
(860) 527-2000
32 Atwood Street
Hartford, CT
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women

Data Provided by:
Hartford Dispensary
(860) 525-2181
345 Main Street
Hartford, CT
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Seniors/older adults, Pregnant/postpartum women, Women
Language Services
Spanish

Data Provided by:
Institute for the Hispanic Family
(860) 527-1124x693
80 Jefferson Street
Hartford, CT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Seniors/older adults, DUI/DWI offenders
Language Services
Creole, Spanish

Data Provided by:
Hartford Behavioral Health
(860) 727-8703
1 Main Street
Hartford, CT
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women
Language Services
Arabic, French, Spanish

Data Provided by:
Hogar Crea Womens Center
(860) 951-7006
164-166 Bartholomew Avenue
Hartford, CT
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women
Language Services
Spanish

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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