Initial Contact with Clients Hanover PA

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Adams Hanover Counseling Services Inc
(717) 632-4900x2100
625 West Elm Avenue
Hanover, PA
Hotline
(717) 632-4900
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Clarity Way Inc
(717) 225-3906
544 Iron Ridge Road
Hanover, PA
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days)
Language Services
Arabic, French, Greek, Spanish

Data Provided by:
PA Counseling Services Gettysburg Psyc
(717) 337-0026
334 York Street
Gettysburg, PA
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Adams Hanover Counseling Services Inc
(717) 843-0800
1195 Roosevelt Avenue
York, PA
Hotline
(717) 632-4900
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Colonial House Inc
(717) 792-2036
1300 Woodberry Road
York, PA
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Cornerstone Counseling and
(717) 632-6555
11 York Street
Hanover, PA
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Carroll County Health Department
(410) 876-4800
290 South Center Street
Westminster, MD
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women

Data Provided by:
Adams Hanover Counseling Services Inc
(717) 334-9111
44 South Franklin Street
Gettysburg, PA
Hotline
(717) 632-4900
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
New Insights Inc
(717) 845-2079x202
517 Carlisle Avenue
York, PA
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Adams Hanover Counseling Services Inc
(717) 235-0199
73 East Forrest Avenue
Shrewsbury, PA
Hotline
(717) 632-4900
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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