Initial Contact with Clients Greenville TX

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Addiction Treatment Resources
(903) 883-4500
3819 Highway 34
Greenville, TX
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Center for Life Resources
(325) 646-9574x292
408 1/2 Mulberry Street
Brownwood, TX
Hotline
(800) 458-7788
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Counseling and Recovery Services
(281) 351-8585
705 Malone Street
Tomball, TX
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Outpatient

Data Provided by:
Mental Health Clinic
(210) 652-2448
1985 1st Street West
Universal City, TX
Services Provided
Substance abuse , Detoxification
Types of Care
Outpatient

Data Provided by:
South Texas Rural Health
(830) 879-3431
1089 DelReo Boulevard
Eagle Pass, TX
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Glen Oaks Hospital
(903) 454-6000
301 East Division Street
Greenville, TX
Hotline
(800) 443-1109
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment

Data Provided by:
DePaul Center
(254) 776-5970
301 Londonderry Drive
Waco, TX
Hotline
(254) 776-5970
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient

Data Provided by:
Salvation Army
(817) 344-1831
1855 East Lancaster Avenue
Fort Worth, TX
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women, Residential beds for clients' children

Data Provided by:
Memorial Hermann
(713) 939-7272
3043 Gessner
Houston, TX
Services Provided
Substance abuse , Detoxification, Buprenorphine Services
Types of Care
Hospital inpatient, Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents
Language Services
ASL or other assistance for hearing impaired, Spanish

Data Provided by:
Right Step
(713) 528-3709
902 West Alabama Street
Houston, TX
Hotline
(877) 627-4389
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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