Initial Contact with Clients Grand Island NE

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Mid Plains Center for
(308) 385-5250
914 Baumann Drive
Grand Island, NE
Hotline
(800) 515-3326
Services Provided
Substance abuse , Detoxification
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Saint Francis
(308) 398-5427
2116 West Faidley Avenue
Grand Island, NE
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Women, Men

Data Provided by:
Heartland Counseling and
(308) 284-6767
401 West 1st Street
Ogallala, NE
Hotline
(877) 269-2079
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Women, DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Heartland Counseling Services Inc
(402) 494-3337
917 West 21st Street
South Sioux City, NE
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, DUI/DWI offenders

Data Provided by:
Horizon Recovery and Counseling Center
(402) 462-2066
835 South Burlington Avenue
Hastings, NE
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Veterans Affairs Medical Center
(308) 382-3660x92296
2201 North Broadwell Street
Grand Island, NE
Services Provided
Substance abuse
Types of Care
Residential long-term treatment (more than 30 days), Outpatient

Data Provided by:
Women''s Empowering Life Line Inc
(402) 379-3622
305 North 9th Street
Norfolk, NE
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Women

Data Provided by:
Family Resource Center
(402) 879-4133
344 North Dakota Street
Superior, NE
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Family First Counseling Center
(402) 362-5650
202 East 5th Street
York, NE
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Pregnant/postpartum women, Men, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

T...

Click here to read the rest of this article from Sober Recovery


Featured Facilities