Initial Contact with Clients Fuquay Varina NC

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Southern Regional Center Adult
(919) 557-2501
130 North Judd Parkway NE
Fuquay Varina, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Life Skills Counseling
(919) 212-7000
721 Tucker Street
Raleigh, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
North Carolina Behavioral Health
(919) 828-9007
33 West Davie Street
Raleigh, NC
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
DUI/DWI offenders, Criminal justice clients

Data Provided by:
Holly Hill Hospital
(919) 250-7000
3019 Falstaff Road
Raleigh, NC
Hotline
(919) 250-7000
Services Provided
Detoxification
Types of Care
Hospital inpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Southlight Inc
(919) 832-7351
2101 Garner Road
Raleigh, NC
Services Provided
Substance abuse , Methadone Maintenance, Methadone Detoxification
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Seniors/older adults, Pregnant/postpartum women, Women, Men

Data Provided by:
Southlight Inc
(919) 557-6967
301 Sunset Drive
Fuquay Varina, NC
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Pregnant/postpartum women, Women, Residential beds for clients' children

Data Provided by:
Therapeutic Strategies, INC
(919) 329-6001
149 US Highway 70 East
Garner, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men, Criminal justice clients
Language Services
Spanish

Data Provided by:
Methodist Home for Children
(919) 778-3762
1041 Washington Street
Raleigh, NC
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, Criminal justice clients

Data Provided by:
Wake County Larry B Zieverink Sr
(919) 250-1500
3000 Falstaff Road
Raleigh, NC
Hotline
(919) 250-1500
Services Provided
Substance abuse , Detoxification
Types of Care
Hospital inpatient, Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders
Language Services
Spanish

Data Provided by:
Fellowship Health Resources Wake
(919) 573-6520
4112 Blue Ridge Road
Raleigh, NC
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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