Initial Contact with Clients Freeport NY

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Roosevelt Ed Alc Counseling Trt Center
(516) 623-7741
27-A Washington Place
Roosevelt, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Rockville Center Narcotics/Drug Abuse
(516) 764-5522
30 Hempstead Avenue
Rockville Centre, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Tempo Group Inc
(516) 546-9008
1260 Meadowbrook Road
North Merrick, NY
Hotline
(516) 374-3671
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women, Men

Data Provided by:
EAC Inc
(516) 486-3222
175 Fulton Avenue
Hempstead, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Counseling Service of EDNY Alcohol and
(516) 481-0052
175 Fulton Avenue
Hempstead, NY
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Women, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Baldwin Council Against Drug Abuse
(516) 546-1771
950 Church Street
Baldwin, NY
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Oceanside Counseling Center Inc
(516) 766-6283
71 Homecrest Court
Oceanside, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Women

Data Provided by:
Center for Rapid Recovery Inc
(516) 292-6449x131
312 Greenwich Street
Hempstead, NY
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Spanish

Data Provided by:
Nassau University Medical Center
(516) 572-6394
2201 Hempstead Turnpike
East Meadow, NY
Services Provided
Substance abuse , Detoxification, Methadone Detoxification
Types of Care
Hospital inpatient
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Long Island Jewish Medical Center
(516) 481-2890
600 Hempstead Turnpike
West Hempstead, NY
Services Provided
Substance abuse , Buprenorphine Services
Types of Care
Outpatient

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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