Initial Contact with Clients Fenton MO

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

Assessment and Counseling Solutions
(314) 849-2800
4400 South Lindbergh Boulevard
Saint Louis, MO
Hotline
(314) 849-2800
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Community Services of MO
(314) 984-9210
11736 Manchester Road
Des Peres, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
COMTREA Inc
(636) 296-6206x118
21 Municipal Drive
Arnold, MO
Hotline
(314) 206-3700
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders, Criminal justice clients

Data Provided by:
Community Services of MO
(636) 527-9474
15821 Manchester Road
Ellisville, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Saint Louis Valley Hope
(314) 514-9220
12777 Olive Boulevard
Saint Louis, MO
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Community Services of MO
(314) 849-6855
4456 South Lindbergh Boulevard
Saint Louis, MO
Services Provided
Substance abuse , Halfway house
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Community Services of MO
(636) 282-2426
14 Fox Valley Street
Arnold, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
DUI/DWI offenders
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Christian Hospital Recovery Centers
(314) 842-7220
11200 Tesson Ferry Street
Saint Louis, MO
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Women, Men, Criminal justice clients
Language Services
ASL or other assistance for hearing impaired

Data Provided by:
Provident Inc
(314) 898-0101
6555 Chippewa
Saint Louis, MO
Services Provided
Substance abuse
Types of Care
Outpatient

Data Provided by:
Preferred Family Healthcare Inc
(314) 961-6017
2945 South Brentwood Boulevard
Brentwood, MO
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Women, Men

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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