Initial Contact with Clients East Orange NJ

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component's name.

East Orange General Hospital
(973) 266-8526
240 Central Avenue
East Orange, NJ
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with HIV/AIDS

Data Provided by:
Youth Consultation Service
(973) 854-3652
60 Evergreen Place
East Orange, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents
Language Services
Urdu

Data Provided by:
Choices Inc
(973) 481-1889x225
169 Roseville Avenue
Newark, NJ
Services Provided
Substance abuse , Halfway house
Types of Care
Residential long-term treatment (more than 30 days)
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders

Data Provided by:
Newark Renaissance House Inc
(973) 623-3386x310
50-56 Norfolk Street
Newark, NJ
Services Provided
Substance abuse
Types of Care
Residential short-term treatment (30 days or less), Residential long-term treatment (more than 30 days), Outpatient
Special Programs/Groups
Adolescents, Persons with HIV/AIDS

Data Provided by:
Family Connections
(973) 675-3817x369
395 South Center Street
Orange, NJ
Services Provided
Substance abuse
Types of Care
Outpatient
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, DUI/DWI offenders
Language Services
Spanish

Data Provided by:
Veterans Affairs Medical Center
(973) 676-1000x2587
385 Tremont Avenue and Center Street
East Orange, NJ
Services Provided
Substance abuse , Methadone Maintenance
Types of Care
Residential short-term treatment (30 days or less), Outpatient
Language Services
Korean, Spanish

Data Provided by:
Johnson and Associates
(973) 677-7053
220 South Harrison Street
East Orange, NJ
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Adolescents, Persons with co-occurring mental and substance abuse disorders, Criminal justice clients

Data Provided by:
Living New Inc
(973) 497-2471
15 South 9th Street
Newark, NJ
Services Provided
Substance abuse , Detoxification, Halfway house
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Women, DUI/DWI offenders, Criminal justice clients
Language Services
Spanish

Data Provided by:
Univ of Medicine and Dentistry NJ
(973) 972-5479
183 South Orange Avenue
Newark, NJ
Services Provided
Substance abuse
Types of Care
Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS

Data Provided by:
Urban Renewal Corp Sussex House
(973) 483-2882x111
224 Sussex Avenue
Newark, NJ
Services Provided
Substance abuse
Types of Care
Outpatient, Partial hospitalization/day treatment
Special Programs/Groups
Persons with co-occurring mental and substance abuse disorders, Persons with HIV/AIDS, Seniors/older adults, Pregnant/postpartum women, Women, Men, Criminal justice clients

Data Provided by:
Data Provided by:

Initial Contact with Clients

nitial Contact With Clients

Receptionists and assessment staff members should be aware of the program’s advertisements, public service announcements, or other activities so that they can respond knowledgeably and professionally to telephone inquiries. Research participants report that any initial resistance or confusion by the treatment facility leads to a breakdown in the initiation process. A friendly, empathetic, and understanding atmosphere should begin with the first contact and continue throughout treatment and followup.

If possible, the BMDC component should be assigned its own phone number, and a receptionist answering the phone should respond with that component’s name. If an answering system is used, the message can distinguish the BMDC program from others offered by the agency. Callers may raise questions about BMDC’s specific components and its track record or demonstrated effectiveness to determine whether it can help them. They may be concerned about whether they will be treated in groups with people who use other drugs (e.g., cocaine) or alcohol. They may be relieved that BMDC specializes in treating “people like them” and pleased to know the program is based on scientific research. Callers need to know that the program is sensitive to their needs, that staff will take them seriously, and that the services are delivered professionally. MTP participants were apprehensive initially and wanted a counselor trained to treat marijuana problems.

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